FiestaBet is dedicated to ensuring that customer accounts are secure, adhering to the following protocols:

Preventing fraud – FiestaBet vigilantly monitors each transaction and protects them with state-of-the-art encryption, to assist and prevent fraud and identity theft. Our systems are perpetually refined to fortify against external threats, providing a trustworthy platform for our users.

Does FiestaBet request payment methods for verification? – Occasionally, FiestaBet might ask to confirm a payment method via a secure, encrypted link. Should you be prompted to provide personal details via phone, email, or live chat, and it seems dubious, please reach out through live chat for us to look into it.

Protecting your funds – FiestaBet prioritises account protection and security, employing systems like 3DS for payment fraud prevention, which necessitates additional verification with the card's issuing bank before a transaction is approved.

Lost or stolen bank card – If your card has been lost or stolen, report it to your bank immediately. Then contact FiestaBet and we will help by deactivating or suspending the card from your account to halt any further transactions. Our team can also guide you in registering a new card or payment method for your account.

Notice suspicious activity on your account? – Should you detect unusual activity on your account that you do not recognise, connect with us directly through live chat. Our customer service agents can quickly suspend your account, and our security team will initiate a thorough investigation.

Customer precautions – Customers can also take steps to safeguard their accounts. Never share your username & password, change your password regularly, and maintain unique passwords for different online accounts. These practices are vital in preventing unauthorised access to your account.